Shipping policy

Thank you for shopping with SWISSAURA! We aim to deliver your order as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation (orders are not processed on weekends or public holidays).

  • If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you by email.

2. Shipping Time & Rates

  • Estimated Delivery Time: 6–7 working days (depending on your location in Switzerland or other regions).

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

3. Order Tracking & Incorrect Address

  • Once your order has been shipped, you will receive a confirmation email with a tracking number (tracking info may take 1–3 days to update).

  • Please ensure your shipping address is correct. If you need to make changes, contact us within 24 hours of placing your order.

4. Lost, Damaged Packages & Customs

  • SWISSAURA is not responsible for any customs fees, import taxes, or duties that may apply once the order reaches your country.

  • If your package arrives damaged or does not arrive, please contact us immediately at swissaura.official@gmail.com with your order number and details.

Contact Us

If you have any questions regarding your order or shipping details, please contact our support team at:

  • Email: swissaura.official@gmail.com

  • Instagram: @swiss_aura9